When you send a message from the Ato App, you may see different status updates. These indicators help you understand whether the User has heard and interacted with your message. Below is a clear explanation of each status:
⚫ Sending
If the message appears as “Sending,” it means Ato is currently announcing the message to the User.
To ensure the message is heard, Ato may repeat it up to 6 times if no interaction is detected.
🔴 Attempted, we couldn’t deliver the message
If the status shows “Attempted, we couldn’t deliver the message,” it means Ato announced the message up to 6 times but did not detect a response or interaction from the User.
What counts as a response or interaction?
A message is considered delivered when one of the following happens:
The User asks Ato to send a reply back to the person who contacted them
The User presses the device button to pause the message
The User starts a new conversation with Ato
If none of these actions occur after the attempts, the system marks the message as not delivered.
🟢 Delivered
If the status appears as “Delivered,” it means the User interacted with Ato or requested to send a reply.
In this case, you can feel confident that the message was heard and there was interaction.