If Ato cuts off, responds with long pauses, or seems to miss parts of the conversation, in most cases it is related to the quality of the Wi-Fi signal.
Ato requires a stable internet connection to process conversations in real time. When the signal is weak or unstable, it can affect the smoothness of the interaction.
What might be happening?
Some common causes include:
The device is too far from the modem
Thick walls or obstacles between Ato and the router
A weak or unstable Wi-Fi network
Too many devices connected at the same time
What should I do?
We recommend contacting us so we can review your case.
Our team can perform a Wi-Fi signal diagnostic for your device and provide specific recommendations on the best placement within your home to optimize the connection.
Every home is different, and even a small repositioning can significantly improve the experience.